Terms & Conditions & Data Protection Policy

Below are a list of our Terms & Conditions & Data Protection Policy please read carefully if you need any clarification just contact us at contact@praguetoursdirect.com

SECTION 1 – Data Protection

(updated May 2018, under new European Union Law –GDPR, we would like to inform all our clients how personal data will be used in the following points below).

(1.a) – The Personal data information will not be passed onto a third party without permission agreed by the individual and our company.

(1.b) – Your Personal data information will only be used until the completion of each booking including any period extended due to any disputes or refund claims.

(1.c) – Personal data will only be stored by our company as per requirement of local financial / tax authorities or related legal obligations by local law, after this period expires all data will be destroyed.

(1.d) – All personal data stored in the case of (1c) will be done so in a secure locked location.

(1.e) – Any personal data passed to our company from any partner company will only be used and protected as in (1a,1b,1c and 1d)

Note : If you have any reservations / questions concerning the above statement please email us on Dataprotection@praguetoursdirect.com


SECTION 2. About our Company Prague Tours Direct s.r.o.

(2.a) We are a Prague based, and Czech registered limited liability company (s.r.o.)

(2.b) Company Details

Company name: Prague Tours Direct s.r.o.
Business name: Incoming Travel Agency / Cestovní agentura
Company seat: Dlouha 705/16, 110 00 Prague 1, Czech Republic
Telephone numbers:
00 420 227 195 180
00 420 777 064 557
00 420 773 676 123
00 420 777 078 909
E-mail: contact@praguetoursdirect.com

Prague Tours Direct s.r.o. registration details: Registered at the Commercial Register of the Municipal Court in Prague, section C, registration number 168902
Company ID number (IČO ): 24723096
Tax registration number (DIČ ): CZ24723096

(2.c) Prague Tours Direct s.r.o. Listings can be located in the Czech Justice registration office, register portal https://www.justice.cz/ (currently only in Czech).

(2.d) Prague Tours Direct s.r.o. Bank Details :

Account holder/name: Prague Tours Direct s.r.o.
Bank name: Raiffeisenbank a.s.
Bank address: Hvězdova 1716/2b, 140 78, Praha 4, Czech Republic
Account number/bank code: 5581506001/5500
Swift code: RZBCCZPP
IBAN: CZ8255000000005581506001

(2.e) Business Partners : Prague Tours Direct s.r.o. are activity and booking organizers, all suppliers and business partners remain confidential.


SECTION 3. Bookings with Prague Tours Direct s.r.o.

(3.a) To Make a booking: First send your enquiry either by filling in the booking form in each section allocated, or by telephone, or email. After we receive your instruction to book we will send each individual or group a full itinerary of the booking and payment details.

(3.b) Hotel / Apartment / Hostel Bookings: When you have chosen your accommodation through our booking system and paid the deposit or full amount, we will issue the individual or group with a voucher prior to arrival, the Hotel / Apartment / Hostel will have a copy of the voucher as proof of booking. We will also need the full names of the individual or group travelling for the voucher. No money is to be paid to Hotels / Apartments / Hostels on arrival, all payments ( deposits and balances ) will be pre-agreed how to be collected by Prague Tours Direct s.r.o.

Note:

On booking confirmation in most cases we will require a 25% holding deposit ( in some cases when a Hotel / Apartment or Hostel request it, we may need full payment in front ) ,this is only refundable if it meets the cancellations terms of the individual accommodation location or if we fail to supply the service allocated to the client.

If a group cancels and gives Prague Tours Direct s.r.o. adequate notice without Prague Tours Direct s.r.o. incurring costs from suppliers, the deposit can be used as a credit if the group decide to travel to Prague inside the same calendar year the deposit was paid, after the year finishes it cannot be used and the deposit cannot be refunded.

The balance payment can be paid either 1 week prior to arrival, or on arrival in cash CZK (to a Prague Tours Direct s.r.o. representative) only providing we have credit card details as insurance, and agreement from the holder that the balance can be taken from the card if at least 24 hours notice of cancellation is not given. By providing the card details, these terms are agreed to.

Again if Prague Tours Direct s.r.o. fail to provide the service allocated, we will refund the client fully.

Please note: In the case of Hotels / Apartments / Hostels, the cancellation terms of each individual Hotel / Apartment / Hostel will apply, these differ from location to location and will be available on request.


SECTION 4. Payments to Prague Tours Direct s.r.o.

Payments are briefly explained in section 2, this section will go into more detail. In most cases a 25% holding deposit will be required upon booking confirmation, this can be paid by several methods:

(4.a) Payments From Our Office, Address Dlouha 16, Prague 1

Payments can be made at our office in cash ( CZK currency normally unless otherwise agreed )

To pay by Credit or Debit card from our office, we can process the payment only by providing you with a link to our PAYPAL payment page which accepts most major credit and debit cards.

(4.b) Online Payments

To pay by credit or debit card online on our PAYPAL account, most major credit cards are accepted.

Go to the PAYPAL payment page and fill in the form and send your payment. After payment you will receive an automatic receipt response from the system. This system is security covered and is totally secure!

(4.c) Payment by Bank Transfer

To pay by bank transfer, please read below, note: this takes normally at least 5 working days!

Please remember when sending the money to:

See bank details above in section 1 – (1.d)

Send the money in CZK currency, your own bank will convert the equivalent of your own currency from your account at the correct rate of exchange on the day of transaction.

Send a scanned copy of the transaction to our email contact@praguetoursdirect.com as it helps us locate it in the bank.

(4.d) Payment by Cash Payment

To pay by cash to our office – we can accept deposit, full or balance payments in cash in CZK currency unless otherwise agreed, to our office, the address is:

Prague Tours Direct s.r.o.
Dlouha 705/16, 110 00 Prague 1, Czech Republic
Office hours are: Monday – Friday – 09.00am – 16.00pm
Telephone: 00 420 227 195 180

(4.e) Refunds

If for any reason our company fail to provide the service ordered we will refund the deposit or full amount without any charge. If the client should cancel the booking after deposit or full amount paid then we have an administration charge of up to 20% of the total paid.

(4.f) Exchange Rates

As we are a Czech registered and based company, our CZK currency price stays constant for all our offers, the exchange rates displayed are only for a rough guide in Euro. The present guideline exchange rate we have used is 27 CZK to 1 Euro.


SECTION 5. Travel Insurance Through Prague Tours Direct s.r.o.

We strongly advise anyone travelling to Prague / Czech Republic to make sure they are covered with adequate travel insurance cover from your own country, if participating in extreme activities please make sure the insurance taken is adequate for extreme sports, several insurance companies can provide this.

Insurance is not supplied by Prague Tours Direct s.r.o.!

The Czech Republic do AT PRESENT have a reciprocal agreement with the UK and EU countries to treat emergency cases free of charge with presentation of a UK or EU passport as per EU rules.


SECTION 6. Disclaimer Forms

Participants in action activities will be required to sign a disclaimer form, failure to do so will mean automatic non-participation in that event, and non-refund of money paid, as this requirement will be stated in the first stages of booking. The disclaimer forms are normally presented by our part time staff on pick up for each individual action.

(6.a) Complaints / Claims

We require any complaints or claims to be sent by email by latest 48 hours from the end of the booking, any received after 48 hours cannot be investigated properly and will be invalid.


SECTION 7. Prague Tours Direct s.r.o. Web site Content

The contents of this web site are to our knowledge as accurate as possible, Prague Tours Direct s.r.o. are not responsible for incorrect information of other sources whom have supplied the information content herein. We reserve the right to change the content of our web site at any time.